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Frequently Asked Questions

CuddleTales is a storybook world brought to life. We bring you whimsical, fairytale-inspired plush companions designed to bring comfort, joy, and nostalgia. Each plush is part of a growing universe, where every character has its own tale. Together they build a world of whimsy and wonder.

Our plushies are filled with High Quality PP Cotton as we want you to experience the softest and squishiest fairy tale plushies around.

Once your order is confirmed, our team will carefully prepare your items for shipment. As soon as your parcel is ready, it will be handed over to our trusted logistics partner, who will process it for delivery. At that point, you’ll receive a shipping confirmation email (this usually takes 2–5 business days). To be sure you don’t miss it, please mark our emails as safe and give your spam folder a quick check.

We want you to feel confident shopping with us, so you’ll always receive timely shipping updates by email.

In some cases, we may ship your items separately to keep delivery costs low and to help you avoid customs fees. Our goal is to make your experience smooth and worry-free. No surprise charges.

We recommend our plushies for ages 4 and up. This guideline follows toy safety standards in the industry, as plushies with small stitched details or accessories may pose a risk for children under 3. For ages 4 and above, they’re completely safe, endlessly huggable, and designed to be enjoyed for years to come.